Medical Device Field Operator

Searching for an Opportunistic Medical Device Field Operator (Former 18D Requested to Apply)

We are a well-funded, late-stage medical device startup with our sights set on saving lives. We have FDA-cleared, non-invasive hardware sensors that acquire patients’ vital signs anytime, anywhere. We’re looking for a field operator to own the demonstration, training, roll-out, and support of our austere and operational medical device to clients. We want someone who generally knows all about austere and battlefield medicine. An ideal candidate would be a former or reservist 18D and/or paramedic looking to still be involved with saving lives, but from the private company side of the house. A bonus would be someone who comes in with thoughts and ideas about customer support processes and you want to stand that up and own it for us.

What we’re really looking for is someone intelligent, ambitious, and who can keep track of lots of things at once. You must also be able to learn quickly and apply what you’ve learned; you also need to be able to concentrate on both the forest and the individual trees at different times. Ultimately, we’re looking for aptitude and not direct experience. No private company experience required. We need someone to roll-up their sleeves, but this is the kind of role that will most likely morph into a leadership role in the next year. There will be some travel as new clients are onboarded. The ideal candidate would have knowledge and experience working with paramedics, the DoD, or federal government.

We have some great products and some great ideas, validated by the US Military, SOCOM, NATO, The Cleveland Clinic, and many others. Our device saved its first life last year and we’re now up to seven. I’d love to go into more details here, so we can find the best possible candidate, but we have confidentiality issues to contend with. That will have to wait until we sign an NDA and have a (virtual) cup of coffee.

You, the candidate, should be intelligent, creative, adaptable, and be able to fully comprehend the fine art of risk taking while following risk management. You must also be a big picture thinker and a problem-solver. You must be ambitious, self-motivated, and equally able to work independently or in groups. You must also be an effective communicator and able to learn from and work with clients on a daily basis.

Confidence is good and it’s not a bad thing if you have something to prove and you know you’re ready for a position with more responsibility. I want someone who is confident in their abilities and doesn’t want something like age, tenure, or experience to get in the way of the positive things they can contribute. These qualities usually lean towards a positive-leadership style. We believe very strongly is surrounding ourselves with the best and brightest, so should you.

Hopefully, you know who you are and are already planning to respond to this based upon what you’ve read so far. If so – please respond to this posting with your resume so we can get you in the door and on a very promising path.

Responsibilities

1. Austere Medicine Field Technician and Training:

• Conduct customer onboarding activities and support / troubleshooting.
• Monitor and assess field operations to ensure optimal device performance.
• Conduct hands-on training sessions for medical device usage and maintenance.
• Collaborate with clients to understand their needs and customize training programs accordingly.
• Identify new market opportunities and adapt training strategies to meet evolving demands.
• Work closely with the leadership team to establish training goals and forecast future training needs.

2. Customer Relationship Management:

• Build and maintain strong customer relationships, ensuring high levels of customer satisfaction
• Collaborate with the team at Sempulse to understand customer needs, provide tailored solutions, and address any concerns.
• Conduct regular customer meetings and reviews to identify upselling and cross-selling opportunities.
• Develop and implement customer retention strategies to minimize churn and maximize customer lifetime value.
• Participate in sales demonstrations and trade shows.

Requirements and Qualifications

• Trained and knowledgeable in austere and tactical medicine.
• Medical care giver with active credentials.
• Strong leadership skills, with the ability to inspire and motivate teams towards achieving targets.
• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
• Strategic thinking and problem-solving abilities, with a focus on achieving business objectives.
• Knowledge of the industry trends and competitive landscape.
• Working understanding of sales strategies, customer relationship management, and service delivery processes.
• Excellent attention to details is required.
• Experience writing white papers is a plus.
• Medical device or startup experience is a plus.

** No offshore resources or hiring agents need respond. You would predominantly work remotely with roughly three 2-3 day trips per month. Additional considerations will be given to individuals located in Texas, Georgia, Pennsylvania, or California.